Frequently Asked Questions
Questions the counter is asked most often, about the stock and about ordering. If yours is not here, write to us.
About what we sell
Will the pour spouts fit my bottles?
The tapered spouts fit the standard 750ml bottle neck used by most spirits. They will not seat properly in unusually wide or square-shouldered necks.
What is in a shaker set?
It varies by kit. Every set lists its contents on its product page — typically a shaker, strainer, jigger, spoon, muddler and tongs, with some kits adding a stand.
Are the bar mats dishwasher safe?
The PVC and rubber mats can be washed by hand or on a low dishwasher cycle. Very hot cycles will distort them over time, so we suggest hand washing.
What is the shipping charge?
A flat $7.50 anywhere in the United States, free once the order passes $50.
Do you sell to bars and restaurants?
Yes. Come to the counter during our hours, Mon: 10:00 AM–4:00 PM | Tue–Fri: 10:00 AM–5:00 PM | Sat: 10:00 AM–4:00 PM | Sun: Closed, or call ((718) 745-8175 to discuss quantity.
Ordering, delivery and returns
Do you ship outside the United States?
No. We deliver to United States street addresses only, and we cannot ship to freight forwarders.
How do I track my order?
Tracking is emailed when the label is created. You can also enter your order number on our Track Order page.
How can I pay?
Checkout accepts Cash on delivery. The Payment Policy explains how and when payment is taken.
Can I cancel after ordering?
Yes, at no cost, any time before the parcel is handed to the carrier. See the Cancellation Policy.
Do you have a physical shop?
Yes — 8001 3rd Ave, Brooklyn, NY 11209, United States, open Mon: 10:00 AM–4:00 PM | Tue–Fri: 10:00 AM–5:00 PM | Sat: 10:00 AM–4:00 PM | Sun: Closed.